- About Us
- Contact Us
- Private Teachers
- Repairs & Rehairs
- Trade in Policy
- Trial Use
- RSS Syndication
- Shipping, Returns, and Trial Use
63 Audubon St
New Haven, CT 06510
Merchandise generally ships within 3 to 5 days. You will be notified via email when we expect your order to ship. We ship from various distribution centers at our discretion. You may not use a coupon (FREESHIP, FREESHIPSTRINGS, or select free shipping) for expedited shipping. The method of shipment is at our discretion if you choose free shipping. Free shipping may further delay order processing.
We do ship internationally.
We do ship to APO and FPO addresses. Our advice is to select a USPS method of shipping to these addresses.
Unused merchandise that is in perfect condition for resale will be accepted for return within 30 days of purchase and accompanied by the original sales receipt. Refunds for merchandise will typically be processed within 10 business days of receipt and inspection of goods. Determination of condition and suitablity for resale is at our sole discretion.
Original and return shipping costs are the responsibility of the customer and will not be refunded unless due to shipping error on our part. If you have questions about a product please email us before you order as we will not refund shipping for returns or exchanges of "incorrect" items.
All returns must include original packaging and be shipped via traceable means.
Special imports and custom cases are subject to a 10% cancellation fee if the order has already shipped to us or is already in production at the time of cancellation.
Special rules may apply to certain sale or promotional merchandise.
We must be alerted to return prior to return.
Items which cannot be accepted for return:
The trial use term is for 7 days. The start of the term is when the customer receives the instrument/bow. If the customer does not initiatiate return within 7 days via trackable means (UPS, FEDEX, or USPS tracking numbers), the customer is assumed to accept the instrument/bow for purchase. Any returns within the 7 day window must be insured for the full retail value by the carrier when being shipped by the customer.